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Last update: November 26, 2021

Questions about the reservation

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What documents do I have to supply?

The Ministry of Culture is the organism that makes the rules. For every reservation, it is mandatory that every trekker supplies his/her full name, date of birth and document number (for most of you, it's the passport). This document is:

Why do I need to provide my passport number?

The passport number is asked by the Ministry of Culture but, in general, it is asked in Peru for ID purposes (airplane, hotel, ID checking, etc.). It is not risky at all to provide your passport number, it's a personal information but it is not confidential. The same passport will be asked at the beginning of the Trek to avoid Identity theft.

What guarantees do I have?

Buying or booking on the Internet causes distrust to some people and we are aware. That is why we make an effort to clarify as much as possible our prices, conditions, availability, etc. In a word, everything you are entitled to expect. Our position in the market for many years and your feedback are our best advertisement. Even so, we invite the sceptic to check our authorization for the Inca Trail (Register # AUT00080, RUC # 20600652461) on the Ministry of Culture's website. Our Agency in Cuzco is open to the public and we will give you any further information you might need. Furthermore, our online payment is made through a secure website (which guarantees the confidentiality of your information) and a digital certificate (which guarantees that we really are who we pretend to be).

How is the transaction carried out?

Once you enter your card information, your card is verified through a complexe procedure (valid card, not stolen, with enough credit balance, etc.). This procedure is made by your credit card's bank. Only they are able to validate the transaction. Our server sends this information encrypted to a payment gateway and then they tell us if the card is accepted or not.

Why are your prices so low?

We do not offer anything less than our competitors. On the contrary, all our prices are all included and we won't ask for any extra charge or fee after your payment is made, not before, during or after the Trek. Tips for guides and/or porters are optional to your convenience (their wage is included in the total price). Why do we have such low prices? The formula is simple and we haven't created it, our prices are based on volume of sales. We sell a lot, so we lower our prices.

Is the information I provide transmitted / confidential?

Our online payment system is secure and all transactions are encrypted. Information regarding your payment (card number, etc) is only used during the transaction and they are not kept on our servers. If the payment is accepted, we won't need that information any more. Other information, such as your name, passport number, etc, is transmitted to the Ministry of Culture because it is needed to make the reservation. The personal information is stored encrypted in our servers until the end of the Trek and then permanently deleted. Except the essential information provided to Peruvian authorities, we do not give up or sell this information. You will never receive any advertising, special offer or proposal from us.

When can I book?

Considering there are available spaces, you can book the latest at least 24 hours before de departure date of the Trek. For the current season (from January 2024 to December 2024 ), we advise trekkers to book at least 8 months in advance for the low season (November to January and March) and at least 8 months in advance for the rest of the high season (April to October). You can also book your trek for the next season (from January 2025 to December 2025), this is what we call a pre-booking, ideal to guarantee your places.

Once my reservation has been made, can I change the date?

Not without fees and in a simple way. Reservations are made for a specific date and for a specific person. In case of cancellation or change, they are no longer available for other people, so they are lost for good. That is why it is really important to choose the exact date.

What happens after I book?

The online reservation is very fast and the payment acceptance only takes a few seconds. We make then the final reservation at the Ministry of Culture. You can always check the details of your reservation through the Reservation follow-up page.

Once in Peru, could I find an Agency or a guide?

In theory yes, in practice no. Although the government allows reservations up to 2 days before the beginning of the trek, in practice it is almost impossible to find available spaces without booking several months in advance especially because the access to the 4-day Inca Trail is limited to 500 persons per day (personnel included).

We are a small group, do we have any discount?

No, for a simple reason: treks are already made in small groups. So, being a part of a group or being alone doesn't change the final number of persons.

We are a Travel Agency, do you offer special conditions?

We have indeed special prices for Travel Agencies; we invite you to contact us directly.

Other Agencies also offer the Trek. What are the differences with you?

Supposing these agencies are authorized, many of them do not have enough volume of sales to gather up a group of trekkers. Often, an agency that only has few people for a given date can't organize the Trek alone for profitability reasons. So, it searches (or makes an association with) other agencies in order to gather up a group and make the excursion profitable. Our volume of sales allows us to fully organize the excursion. This also permits us to offer a quality and guaranteed service at competitive prices.

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